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Text message templates for local businesses
Ready-to-send texts for review requests, booking reminders, missed calls and follow-ups, written for your type of business. Add your details once and copy the ones you need.
Reviews
Hi [Name], thanks for choosing [Business] for your job. If you have a minute, we'd really value a Google review: [review link]
Hi [Name], [Business] here. If you get a moment, a quick Google review really helps others find us: [review link] Thanks!
Hi [Name], it's [Your name] at [Business]. Thanks for letting us know about your job. We've [what you fixed]. Call me on [phone] if you need anything.
Bookings
Hi [Name], a reminder of your job with [Business] tomorrow at [time]. Need to change it? Reply or call [phone].
Hi [Name], see you at [time] today for your job. [Business], [address].
Hi [Name], we missed you for your job today at [Business]. Hope all is well. You can rebook here: [booking link]
Calls and enquiries
Hi, it's [Business]. Sorry we missed your call! We'll ring you back shortly. Or reply here with what you need and we'll get straight back to you.
Hi [Name], thanks for getting in touch with [Business]. [Your name] here. When would be a good time for a quick call?
Just for trades
Hi [Name], it's [Your name] from [Business]. I'm on my way and should be with you in about [20] minutes.
Hi [Name], [Your name] from [Business] here. Just checking you got our quote for [the work]. Happy to answer any questions, or we can book you in when it suits.
[Name] and other words in square brackets are for you to change before sending. Nothing you type here is saved or sent.
Send these automatically
Flexi Local sends review requests, reminders and missed-call texts for you, at the right moment, from your business number.
Tips for texts customers answer
- Say who you are in the first few words. Customers ignore texts from numbers they don't recognise.
- Use their first name, and send at a sensible time of day.
- Keep each text to one message (160 characters) where you can.
- Send review requests to every customer, not just the ones you think were happy.
Questions about this tool
Can I text customers to ask for a Google review?
Yes. Google allows businesses to ask for reviews, as long as you ask every customer, don't offer anything in return and don't tell people what to write. These templates are written to follow those rules.
Why does the counter say 2 texts?
A standard text holds 160 characters. Longer messages are split and may cost more to send. Emoji and some special characters cut the limit to 70, so the counter warns you.
Do I need customers' permission to text them?
Service messages about a booking the customer made, like reminders, are usually expected. Marketing texts generally need consent and a way to opt out, and the rules differ by country, so check what applies to you.
How soon should I send a review request?
Within a few hours of the visit or job, while it's fresh. One gentle reminder a few days later is plenty.
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