Your customers' details, looked after properly.
You trust us with your customer list and your reputation. Here's where that data lives, how it's protected and who can see it.
- EU hosting for the review app
- Encrypted at rest and in transit
- Daily backups and two-factor sign-in
How we protect your data
Hosted in the EU
The Flexi Local review app (app.flexilocal.com) runs in data centres in Germany, with redundancy across several availability zones.
Encrypted throughout
Data is encrypted at rest with AES-256 and in transit with TLS 1.3.
Backed up daily
Automatic daily backups are kept for 30 days, with point-in-time recovery.
Only the right people
Five team roles and location-level access mean each person sees only what they need. Every action is logged.
Two-factor sign-in
Two-factor authentication with an authenticator app, which you can require for your whole team.
Protected and tested
A web application firewall, DDoS protection and intrusion detection run around the clock, with regular security audits and penetration tests.
Security questions
Is Flexi Local GDPR compliant?
The review app is built for GDPR, with EU hosting, access controls and deletion on request. A data processing agreement is available; ask us for a copy.
Who owns my reviews and customer list?
You do. Reviews live on Google, Facebook and the other sites, and you can export your contacts and reviews at any time.
Where do the lead features run?
Missed-call text-back, the shared inbox, booking and the AI receptionist run on a separate platform. Ask us for its data processing details before you switch them on.
What happens to my data if I leave?
Your reviews stay on the review sites. You can export your contacts and data before you cancel, and we delete your account data on request.
How do I report a security issue?
Email us using the address at the bottom of this page and we'll respond promptly.
See where you rank before you spend another dollar on marketing.
Tell us three things and your audit is on its way. No card, no sales call required.
What happens next: your audit link arrives by email within 1 business day.