A reply to every review in about thirty seconds.
Replying matters: it shows customers you listen and shows Google you're active. AI review replies draft an answer that mentions what the reviewer actually said, in your tone and their language, ready for you to check and post.
- Tone adapts to the star rating
- 27 languages
- Posts straight to Google and Facebook
Thanks so much, Lisa! Lovely to hear the team looked after you. See you soon!
What AI replies do
Specific, not generic
Drafts use the reviewer's name, rating and what they said, so no two replies read the same.
Your voice
Tell it how your business talks once: casual, formal, first names, sign-off. Every draft follows it.
Right tone for the rating
Warm thanks for five stars. Calm, solution-focused replies for one star, with an offer to talk offline.
In their language
A review in Spanish gets a reply in Spanish. 27 languages are supported.
One tap to post
Edit if you like, then post straight to Google or Facebook.
Private feedback too
Draft a reply to private feedback and email it back to the customer.
How it works
- Step 1
Set your voice
Describe how you like to sound, or start from our templates.
- Step 2
Open a review
The draft is ready before you've finished reading.
- Step 3
Check and post
Change a word if you like, then publish.
Good to know
- Direct posting works on Google and Facebook. For other sites, copy the draft and paste it in.
- Never discuss refunds or compensation in a public reply; take it offline.
- Included on every plan: Reviews, Reviews + Leads, Local Growth and Growth + Ads. On Local Growth and above, we reply for you.
Want this working for your business?
Start with a free audit. We show you where you stand today and what to switch on first, with no card and no sales call.
AI review replies: questions
Will replies sound like a robot?
Not once you set your voice. Drafts mention what the reviewer said and follow the way your business talks.
Do I have to reply to every review?
It's good practice. Aim for negative reviews within one business day and positive ones within two.
Does replying help my Google ranking?
Google says replying shows you value feedback, and reviews and ratings can help local ranking. We won't promise a ranking, but unanswered reviews never help.
Works well with
Auto Respond
Replies to positive reviews automatically, and clears your backlog of old unanswered ones.
Learn more about Auto RespondReview monitoring and alerts
Reviews from Google, Facebook and 65+ other sites in one inbox, with instant alerts.
Learn more about Review monitoring and alertsAI Insights
Reads every review and tells you what customers love, what keeps coming up and what to fix first.
Learn more about AI Insights
See where you rank before you spend another dollar on marketing.
Tell us three things and your audit is on its way. No card, no sales call required.
What happens next: your audit link arrives by email within 1 business day.