Ask every customer for a review, without lifting a finger.
Most businesses don't have a review problem. They have an asking problem. Flexi Local sends a short, friendly text or email after every visit, with a link that opens your review page in one tap.
- Text and email, in your business's name
- Follow-ups stop once they've reviewed
- Sent only during your opening hours
What review requests do
A sequence, not a one-off
A message on the day, then a reminder after a few days for anyone who didn't get to it. You choose the steps, the channel and the timing.
Stops when they've reviewed
As soon as a customer clicks through to leave a review, the follow-ups stop. Nobody gets nagged.
Sent at sensible times
Set a sending window, such as 9am to 6pm in your time zone. Anything due outside it waits until the morning.
No double-asking
Anyone asked in the last 14 days is skipped automatically, even if they visit again.
Five email styles
From a star-rating email to a plain note that reads like it came from you personally.
Video requests
Record a short thank-you video in your browser and send it with the request. It stands out in a busy inbox.
How it works
- Step 1
Add your customers
Type them in, upload a spreadsheet, BCC us on your invoices or connect your booking, till or CRM tool.
- Step 2
Pick your message
Start from a ready-made text and email, then put it in your own words.
- Step 3
Switch it on
Requests go out after every visit. You see who opened, clicked and reviewed.
Good to know
- We ask every customer, not just the happy ones. Filtering who gets asked breaks Google's rules.
- No discounts or gifts for reviews. Incentives are banned by Google and by consumer law in the US, UK and Australia.
- Text messages are billed at cost by the messaging provider. WhatsApp requests are coming soon.
- Included on every plan: Reviews, Reviews + Leads, Local Growth and Growth + Ads.
Want this working for your business?
Start with a free audit. We show you where you stand today and what to switch on first, with no card and no sales call.
Review requests: questions
How soon after a visit should I ask?
Within a few hours is best, while the visit is fresh. One reminder two or three days later catches most of the rest. Two or three messages in total is plenty.
Can I ask past customers too?
Yes. Upload a list of recent customers and we send them a request over a week or two, a few at a time, so reviews arrive naturally rather than all at once.
Which review sites can I send people to?
Google, Facebook and the sites that matter in your trade, such as TripAdvisor, Trustpilot, Checkatrade, Doctify or Treatwell. Yelp doesn't allow asking, so we don't send people there.
Works well with
Review page and private feedback
A branded page that takes customers straight to your review sites, with a private route to talk to you.
Learn more about Review page and private feedbackQR codes and tap cards
Trackable review QR codes and NFC tap cards for tables, counters, receipts and vans.
Learn more about QR codes and tap cardsReports and dashboards
See the calls, directions and clicks Google sends you, your rating progress and every review, in one report.
Learn more about Reports and dashboards
See where you rank before you spend another dollar on marketing.
Tell us three things and your audit is on its way. No card, no sales call required.
What happens next: your audit link arrives by email within 1 business day.