Your reviews are free customer research. Start using them.
Three hundred reviews and no time to read them? AI Insights reads them every week and tells you what customers praise, what complaints are growing and the quick wins worth doing first.
- Weekly review score from 0 to 100
- Themes with real quotes
- Alerts when complaints start rising
What AI Insights tells you
A score you can track
A review score from 0 to 100 every week, with the change since last week.
Themes, with quotes
What customers praise and complain about, grouped into categories with real quotes behind each one.
What to do next
Quick wins plus immediate, short-term and long-term recommendations.
Early warning
An email when sentiment slips, a complaint starts rising or half your reviews have no reply.
Compare locations
With more than one location, see which is doing best and which needs attention.
In your report
Insights appear on your dashboard and in your scheduled PDF report.
How it works
- Step 1
Connect your reviews
Insights uses the reviews already in your inbox.
- Step 2
Read it on Monday
A fresh analysis every week, looking back 90 days the first time.
- Step 3
Fix one thing
Act on the top quick win and watch the theme improve.
Good to know
- Insights updates weekly for locations with at least 5 new written reviews that week.
- Very large review histories are analysed from a representative sample.
- Included on every plan: Reviews, Reviews + Leads, Local Growth and Growth + Ads.
Want this working for your business?
Start with a free audit. We show you where you stand today and what to switch on first, with no card and no sales call.
AI Insights: questions
How often does it update?
Every Monday, for each location that had at least 5 new written reviews that week. You can also run it on demand.
Does it read reviews from every site?
It reads the written reviews in your Flexi Local inbox, from Google, Facebook and the other sites you connect.
What do I do with it?
Start with the top quick win. Fixing one recurring complaint usually shows up in your next month's reviews.
Works well with
Reports and dashboards
See the calls, directions and clicks Google sends you, your rating progress and every review, in one report.
Learn more about Reports and dashboardsReview monitoring and alerts
Reviews from Google, Facebook and 65+ other sites in one inbox, with instant alerts.
Learn more about Review monitoring and alertsAI visibility tracking
Checks whether ChatGPT, Gemini and Perplexity recommend you, and who they name instead.
Learn more about AI visibility tracking
See where you rank before you spend another dollar on marketing.
Tell us three things and your audit is on its way. No card, no sales call required.
What happens next: your audit link arrives by email within 1 business day.