Positive reviews answered automatically. Tricky ones wait for you.
Set the rules once: which star ratings, which sites, what tone. Happy customers get a warm thank-you within minutes, even on a Saturday night, and anything below your threshold waits for a human.
- Rules by star rating and site
- Optional approval by email
- Clears old unanswered reviews, up to 100 a day
What Auto Respond does
Your rules
Choose the star range (say, 4 and 5 stars) and the sites (Google, Facebook or both), and set different rules per location.
A natural delay
Replies can wait up to 24 hours before posting, so they don't look instant and robotic.
Approve by email if you prefer
Each reply can come to you first with Approve and Customise buttons. No login needed.
Clear the backlog
Have dozens of old reviews with no reply? Auto Respond works through them at 1 to 100 a day, with progress you can pause or stop.
AI or set wording
Use AI drafts that mention what the reviewer said, or a fixed thank-you template.
Never twice
Each review is answered once, and new reviews and backlog clearing never overlap.
How it works
- Step 1
Create a rule
For example: 5-star Google reviews get a warm AI reply after 15 minutes.
- Step 2
Decide on approval
Post automatically, or approve each reply from your inbox.
- Step 3
Clear the old ones
Start a backlog run and watch your reply rate climb.
Good to know
- Auto Respond works on Google and Facebook reviews.
- We recommend keeping 1 to 3 star reviews for a human reply.
- Included on every plan: Reviews, Reviews + Leads, Local Growth and Growth + Ads.
Want this working for your business?
Start with a free audit. We show you where you stand today and what to switch on first, with no card and no sales call.
Auto Respond: questions
Will customers know the reply was automatic?
The reply mentions what they said and posts after a short delay you choose, so it reads like you took a moment to answer.
Can I pause it?
Yes. Pause any rule at any time, and backlog runs can be paused, resumed or cancelled.
What about negative reviews?
They wait for you by default. You get an alert and an AI draft to help you answer.
Works well with
AI review replies
A thoughtful reply to every review, drafted in your tone and the reviewer's language.
Learn more about AI review repliesReview monitoring and alerts
Reviews from Google, Facebook and 65+ other sites in one inbox, with instant alerts.
Learn more about Review monitoring and alertsReports and dashboards
See the calls, directions and clicks Google sends you, your rating progress and every review, in one report.
Learn more about Reports and dashboards
See where you rank before you spend another dollar on marketing.
Tell us three things and your audit is on its way. No card, no sales call required.
What happens next: your audit link arrives by email within 1 business day.