One view for head office. The right view for every location.
Protect the brand across every site while each location looks after its own customers. Reviews, requests, replies and reports are kept per location and roll up to head office.
- Head office, regional and franchisee access
- Per-location reviews, requests and reports
- Roll-up reporting across the group
Built for groups
Head office sees everything
Every location's rating, reviews, reply rate and new reviews in one view, with a list of locations that need attention.
Franchisees see their own
Each franchisee or store manager sees only their location's reviews, campaigns and reports.
Regional managers see their region
Give a regional manager access to just the locations they look after.
Brand voice, local replies
Set reply tone and approved wording centrally, while each location answers its own reviews.
Reports at every level
Branded PDF reports for one location or the whole group, weekly, fortnightly or monthly.
Compare locations
AI Insights ranks locations on review score and shows which themes are rising where.
How it works
- Step 1
Add your locations
Each location gets its own review sources, review page, QR codes and widgets.
- Step 2
Set roles and access
Head office, regional managers and franchisees, each with the right view.
- Step 3
Switch on requests
Connect each location's till, booking or CRM tool, or upload customer lists.
- Step 4
Review it monthly
Roll-up reports for head office; location reports for each franchisee.
Franchise questions
How is pricing worked out for groups?
Software plans are priced per extra location, and run-for-you plans per location. For larger groups, talk to us about group pricing.
Can a franchisee see another location's reviews?
No. Access can be limited to specific locations, and dashboards, reports and alerts filter automatically.
Can head office approve replies before they post?
Yes. Auto Respond can send replies for approval by email, and team roles control who can post.
Do locations need their own Google profiles?
Yes. Each location should have its own verified Google Business Profile, connected to its own location in Flexi Local.
Related
Multi-location reputation
Manage reviews across every location from one dashboard.
Learn more about Multi-location reputationReports and dashboards
Roll-up and per-location reports, scheduled and shareable.
Learn more about Reports and dashboardsAI Insights
Compare locations and spot rising complaints early.
Learn more about AI Insights
See where you rank before you spend another dollar on marketing.
Tell us three things and your audit is on its way. No card, no sales call required.
What happens next: your audit link arrives by email within 1 business day.