Free tool
Free review reply generator
Pick the star rating, add the reviewer's name and one detail, and get three replies you can copy, tweak and post on Google, Facebook or any review site.
Thank you, Sarah! We're so glad you enjoyed the new cut and colour. Reviews like this make our day. See you next time.
Thanks so much, Sarah! Really pleased the new cut and colour hit the spot.
Hi Sarah, thank you for taking the time to write this. We'll make sure the team hears what you said about the new cut and colour. We look forward to seeing you again.
Read each reply before posting and add one real detail from the review. Nothing you type here is saved or sent anywhere.
Never write a reply again
Flexi Local drafts a personal reply to every new review, in your tone, and posts it automatically or after you approve it.
Questions about this tool
Is this AI?
No. Replies are built from proven templates in your browser, so nothing you type is saved or sent anywhere. Flexi Local's software uses AI to write replies that mention exactly what each reviewer said.
Should I reply to every review?
Aim to. Replies show future customers you listen. Negative reviews should get a reply within one business day.
What should I never say in a reply?
Don't argue, don't offer refunds or discounts in public, and don't share private details like appointments, invoices or health information.
I run a clinic or law firm. Can I use this?
Yes. Tick the confidential service box and the replies won't confirm the reviewer is a client or mention any details.
Can I use the same reply every time?
Use these as a starting point, but change at least one detail each time. Identical replies look automated to customers.
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